Refund policy

You have 7 days from the date of delivery to submit a refund request. Refund requests submitted more than 7 days after the delivery date will not be accepted.

To process your refund quickly, please provide a short video taken while unboxing the product (important), clearly showing the issue with the product. Once verified, your refund will be issued right away.

Non-Eligible Refunds

Refunds are not available in the following cases:
• Customer don't like the product 
• The product has already been shipped and is currently in transit.
• Change of mind after purchase.
• The product was used incorrectly.
• The product is no longer needed.
• The product cannot be used due to incorrect installation, personal setup, or environmental limitations.
• The order is experiencing shipping or delivery delays but is still in transit and on its way to the correct delivery address. Delivery delays alone do not qualify for a refund or order cancellation while the package is actively being delivered.
• Minor damage to the outer packaging or shipping box caused by the courier or shipping company, provided that the products inside are intact, undamaged, and in perfect condition. Cosmetic damage to the packaging alone does not qualify for a refund.

Refunds are accepted in the following cases:

• We sent you a different team’s calendar from the one you ordered.

• The ornaments inside arrived damaged and cannot be used. The damage must be clearly visible in an unboxing video recorded when you first open the product in its original packaging upon delivery.

• We never shipped your order, as confirmed by the shipment’s tracking records.

How to Request a Refund

To request a refund, email us at help.gridironvault@outlook.com with:

• Your order number
• A video showing the issue

Our support team will review your request and confirm the refund.

Refund Method

Refunds are issued back to your original payment method. If applicable, shipping costs will also be refunded.