Refund policy
Refund policy
30-Day Money-Back Guarantee
We want you to shop with confidence. If your item has any issue, we offer a full refund within 30 days of delivery — no hassle and no waiting.
To process your refund quickly, please provide a short video taken while unboxing the product (important) clearly showing the issue with the product. Once verified, your refund will be issued right away.
Non-Eligible Refunds
Refunds are not available in the following cases:
- The product has already been shipped
- - Change of mind after purchase
- - The product was used incorrectly
- - The product is no longer needed
- - The product cannot be used due to incorrect installation, personal setup, or environmental limitations
How to Request a Refund
To request a refund, email us at help.gridironvault@outlook.com with:
- Your order number
- - A video showing the issue
Our support team will review your request and confirm the refund.
Refund Method
Refunds are issued back to your original payment method. If applicable, shipping costs will also be refunded.