Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). During peak seasons, processing times may be slightly extended. If there are any major delays, we will notify you via email.

Shipping & Delivery Estimates

Standard shipping typically takes 7–12 business days. However, delivery may take up to 12–20+ business days in some cases due to high demand, courier delays, or customs inspections. All shipping times are estimates, not guarantees.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly through the carrier’s website.

International Shipping

We ship to selected countries worldwide. Please note that customers are responsible for any custom duties, taxes, or import fees where applicable.

Damages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos or a video of the damage. We will work with you to provide a replacement or a refund.

Lost or Stolen Packages

We are not responsible for packages marked as delivered but not received. If this happens, we recommend checking with neighbors, contacting the carrier, and reaching out to us for further assistance.

Order Changes

If you need to modify your order or update the shipping address, please contact us within 24 hours of placing the order. After this window, we may not be able to make changes.

For any questions, reach out to us at help.gridironvault@outlook.com