Shipping Policy

Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). During peak seasons, processing times may be slightly extended. If there are any major delays, we will notify you via email.

Shipping & Delivery Estimates

Standard shipping typically takes 13–17 working days. However, during high seasons, delivery may take 20–45+ working days in some cases due to high demand, courier delays, or customs inspections. All shipping times are estimates, not guarantees.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly through the carrier’s website.

International Shipping

We ship to selected countries worldwide. Please note that customers are responsible for any customs duties, taxes, or import fees where applicable.

Damages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos or a video of the damage. We will work with you to provide a replacement or a refund.

This policy primarily applies to packages where the ornaments inside have been damaged during shipping. To help us assess the damage and provide you with the best possible solution, we kindly ask you to record a video when your package arrives, showing the unboxing process and the condition of the ornaments inside. This will allow us to clearly identify any damage and assist you as quickly and effectively as possible.

Lost or Stolen Packages

We are not responsible for packages marked as delivered but not received. If this happens, we recommend checking with neighbors, contacting the carrier, and reaching out to us for further assistance.

Once an order has been successfully delivered to the correct designated location, whether it is a parcel locker, mailbox, or the provided delivery address, we are no longer responsible for any loss or theft that may occur afterward.

We kindly ask all customers to regularly monitor their tracking number and stay updated on their package's delivery status through the 17TRACK website (https://www.17track.net/). It is the customer's responsibility to check tracking updates and ensure that the package is collected promptly once delivered, especially when using parcel lockers or mailboxes.

Order Changes

If you need to modify your order or update the shipping address, please contact us within 24 hours of placing the order. After this window, we may not be able to make changes.

For any questions, reach out to us at help.gridironvault@outlook.com